Privacy Policy

Effective Date: June 11, 2025

Updated: April 2, 2026

Automatic Technology America (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect any information, including photos and videos, submitted by you through our MMS (Multimedia Messaging Service) support line.

1. Information We Collect

When you contact our support team via MMS, we may collect:

Images, videos, and audio recordings sent by you
Your phone number and any text messages exchanged
Device or product details relevant to the technical issue
Timestamps and metadata associated with MMS content

2. How We Use Your Information We use your information to provide technical support, communicate with you about your requests, and send you service-related notifications.

We use this information solely for:

Diagnosing and resolving technical issues with our products
Following up on service requests or warranty claims
Improving the quality and responsiveness of our customer support We do not use MMS content for marketing, sales, or promotional purposes.

3. SMS and Mobile Communication (Carrier Compliance) By providing your mobile number, you agree to receive text messages from Automatic Technology via Dialpad for support and service updates.

No-Sharing Clause: We value your privacy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number 800-934-9892.
Help: Text "HELP" for more assistance or contact us at www.at-distributors.com or www.automatictechnology.com
Automatic Technology America collects opt-in verbally from customers, either in person at its physical location or over the phone when customers call the business. During these interactions, staff members are trained to ask if the customer would like to opt in to receive text messages from Automatic Technology America regarding Customer Care. The staff uses the following script: “By providing a phone number and agreeing to receive texts, the customer consents to receive text messages from Automatic Technology America regarding Customer Care. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message and data rates may apply. Customers can reply STOP to unsubscribe at any time or HELP for assistance. Learn more about the business online at https://www.at-distributors.com/.
This opt-in process ensures that customers are fully informed about the nature of the program, the types of messages being sent, and their rights regarding message frequency, help, and opt-out options. Please refer to the attached documents regarding our privacy policy and terms and conditions.
Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We only use your phone number to respond to your technical support requests initiated by you.
Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Automatic Technology America, from our Tech Support Team regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 800-934-9892 or service@automatictechnology.com. Mobile opt-in information is never shared with third parties.
Verbal Opt-In Script (for staff use)
“Would you like to receive text messages from Automatic Technology America for customer care updates and support? By providing your phone number and saying yes, you agree to receive texts. Message frequency may vary. Message and data rates may apply. You can reply STOP to unsubscribe or HELP for assistance anytime. Consent is not required to make a purchase. Learn more at https://www.at-distributors.com."
Your information may be shared internally only with authorized personnel responsible for:
• Technical support
• Warranty services
• To help us make our products better and train our team (using anonymous info when needed)
We do not share, sell, or distribute your MMS content to third parties without your explicit consent, unless required by law.
• MMS messages are stored securely for a limited period necessary to resolve the issue.
• Once the case is closed, data may be deleted or anonymized unless longer retention is required for legal or warranty tracking purposes.

4. Data Security We use industry-standard measures to protect your data. However, as our site is hosted via Google Sites, your data is also subject to Google’s security protocols.

5. Your Rights You may request to access, correct, or delete your personal information at any time by contacting us at service@automatictechnology.com

If you have any questions or concerns about how your MMS data is handled, please contact:

Customer Support

Automatic Technology America

service@automatictechnology.com

800-934-9892

MMS

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